FAQ's
- 01
A wall-mounted heat pump is an air conditioner that simply reverses the flow of refrigerant between the outdoor and indoor units. Please note that all heat pumps are also air conditioners.
- 02
A ductless air conditioning system is quite simple and consists of an outdoor unit, an indoor unit, refrigerant line assemblies, power and control cables connecting them.
The outdoor unit includes the condenser coil, compressor, expansion valve, and a fan to circulate air through the condenser coil. The indoor unit includes the evaporator coil and a fan for airflow.
- 03
No, the line only connects the refrigerant between the indoor and outdoor units. The refrigerant used in all new systems is R-410A.
- 04
SEER stands for Seasonal Energy Efficiency Ratio.
SEER ratings recently replaced EER ratings, which are similar but without seasonal adjustment. EER ratings are generally lower than SEER ratings.
- 05
HSPF stands for "Heating Seasonal Performance Factor." It's similar to a SEER rating in that it measures heating power versus the energy consumed by the unit, adjusted for seasonal variations.
- 06
The average lifespan of a properly maintained unit is approximately 7 years.
- 07
It is very important to keep the indoor unit filters clean. These filters are located in front of the evaporator coil behind the front cover.
Outdoor units should be cleaned regularly to keep them free of leaves, dust, pollen, and other debris. Simply use a soft brush (to avoid damaging the radiator) and sweep it until it is relatively free. You can also use a garden hose. Make sure to turn off the circuit breaker before working on your heat pump.
- 08
Clogged filters also lead to reduced airflow. If the filters are clean, make sure the indoor unit's fan is not blocked and the leading edges of the blades are not covered with dust, mold, etc.
To check, simply straighten the airflow fins and, using a flashlight, look through them; the fan should be visible. The blades can be cleaned with compressed air. For more stubborn stains, it may be necessary to remove the fan from the indoor unit and clean it more thoroughly.
- 09
Kwiik DC Inverter heat pumps can heat down to approximately -20°C.
Performance may vary depending on several factors and this is not a primary heating system. A heat pump can lose up to 50% of its performance in cold weather.
- 10
Please visit the Hydro Québec website for usage details in your area. You'll find the link on the support page. A heat pump operates an average of 8 hours per day.
- 11
Yes, any installation involves a risk, however if you handle the flexible piping carefully this operation should not pose a problem.
- 12
The 12000 BTU units are available in 12 foot (3.5m) length only.
The 18,000 BTU units are available in 20 foot (6m) lengths only.
- 13
No, Kwiik wall-mounted heat pumps are already pressurized when they leave the factory.
- 14
12000 BTU = 208~230V on a 20 amp circuit. (Wire 2-12)
18000 BTU = 208~230V on a 20 amp circuit. (Wire 2-12)
According to the Quebec electrical code, the connection of your unit must be done by a certified electrician.
- 15
A 12,000 BTU unit can provide comfort up to 900 sq ft maximum per floor.
An 18,000 BTU unit can provide comfort up to 1,500 sq ft maximum per floor.
For a home with a skylight or cathedral ceiling, it is imperative to install a unit of 18,000 BTU or more.
- 16
The indoor unit should always be installed on an exterior wall; this makes installation easier and faster. If this is not possible, extra precautions must be taken due to the gravity drain. Professional installation may be required.
- 17
Always install the indoor unit at least 3 inches from the ceiling and ensure it is level. Orient the air conditioner so that the air reaches the most remote areas of the home.
