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FAQ
Frequently asked questions: Kwiik wall-mounted heat pumps
DIY installation, LogisVert rebates, maintenance, and technical specifications.
Do I need a technician to install it? +
Not necessarily. The units are pre-charged and come with pressure-sealed quick connectors, allowing you to handle the physical installation and line set connections yourself, without specialized tools like a vacuum pump. However, the final electrical connection must comply with applicable codes.
What BTU size do I need for my space? +
It depends on the area you want to heat or cool. As a general guide, our 12,000 BTU model is ideal for spaces up to 900 sq ft, while the 18,000 BTU model is suited for larger spaces up to 1,500 sq ft. Room layout can also factor into the decision.
What is a quick-connect wall-mounted heat pump? +
A Kwiik wall-mounted heat pump that comes factory pre-charged with pressure-sealed connectors. The quick-connect system eliminates the need for a vacuum pump and lets you complete a DIY install in about 2 hours.
Where do I buy a heat pump, and who installs it? +
Kwiik quick-connect heat pumps are at Canac, Patrick Morin, RONA, and RONA+. You can install one yourself, or ask us to do it. Our team sells and installs the Direct Air range, starting with a quote.
What's the difference between the 12,000 BTU and 18,000 BTU models? +
The 12,000 BTU model is suited for spaces up to 900 sq ft, while the 18,000 BTU model covers up to 1,500 sq ft. Choose based on your room's size and layout.
What is SEER? +
SEER (Seasonal Energy Efficiency Ratio) measures cooling efficiency. The higher the rating, the less energy your heat pump uses. Check the 2026 spec sheet for your model's exact rating.
How do I install a wall-mounted heat pump myself? +
Mount the wall bracket, drill the pass-through, connect the pre-charged lines, and power on the unit. No vacuum pump is needed thanks to Kwiik's quick-connect fittings. Check out our installation videos on the Technical Support page.
Can I install a wall-mounted heat pump myself? +
Yes, with a pre-charged Kwiik quick-connect heat pump. The electrical connection still needs to comply with applicable codes. For questions about RBQ requirements, check our FAQ or contact our team.
Am I eligible for LogisVert? +
LogisVert typically requires professional installation. Your project may qualify if the unit is installed by a certified professional. Contact our team for an installation quote. We cannot guarantee eligibility without an assessment.
What rebates are available for a wall-mounted heat pump in Quebec? +
The LogisVert program can offer substantial rebates on eligible wall-mounted heat pumps. Eligibility often requires professional installation. Check the official LogisVert website for current terms.
Down to what temperature does a Kwiik heat pump operate? +
Kwiik DC Inverter wall-mounted heat pumps keep heating down to about -20°C. Check the spec sheet for your model's exact performance.
What line set length can I use? +
The 12,000 BTU model supports up to 12 ft of tubing, and the 18,000 BTU model supports up to 20 ft. Staying within these limits ensures optimal performance.
Does Kwiik guarantee the availability of replacement parts, repair services, and information needed to maintain or repair its heat pumps? +
For the province of Quebec only - Notice concerning the warranty of availability of replacement parts, repair services, and information necessary for the maintenance or repair (section 39 of the Consumer Protection Act): Kwiik Konek Inc., including its affiliates, subsidiaries, parent companies, insurers, successors and assigns (“Kwiik Konek”) warrants the availability of replacement parts, repair services, and information necessary for the maintenance or repair of its products strictly according to the following terms:
- Replacement parts and repair services (excluding the compressor): Available for one (1) year after purchase and not available after that period.
- Replacement parts and repair services for the compressor: Available for five (5) years after purchase and not available after that period.
- Information necessary for maintenance or repair: Available to consumers for a reasonable period.
Beyond the terms described above, Kwiik Konek does not warrant the availability of any replacement parts or any repair services necessary for the maintenance or repair of its products. This notice applies to all products manufactured, imported, advertised or sold by Kwiik Konek, unless expressly stipulated otherwise in writing.