Technical support: guides, videos and manuals
Whether you need an installation guide, a PDF manual, or direct assistance, you're in the right place.
Installation videos
Our videos cover every step of installing your Kwiik heat pump, as well as solutions to the most common issues.
Kwiik Konek promo video
See the quick-connect system in action.
Quick installation guide
Every step of the installation, start to finish, in under 10 minutes.
Stuck safety cap
Cap giving you trouble? This video shows you how to close it correctly.
Kwiik quick connector hard to plug in
Connector giving you trouble? This video shows you how to plug it in correctly.
Quick connector demonstration
How to safely plug in the pre-charged connector.
Quick connector demonstration 2
A second demonstration of the connection process for different installation conditions.
Downloads
Official Kwiik documents for your model.
Exemption notice — warranty of availability
For the province of Quebec only - Notice concerning the warranty of availability of replacement parts, repair services, and information necessary for the maintenance or repair (section 39 of the Consumer Protection Act): Kwiik Konek Inc., including its affiliates, subsidiaries, parent companies, insurers, successors and assigns (“Kwiik Konek”) warrants the availability of replacement parts, repair services, and information necessary for the maintenance or repair of its products strictly according to the following terms:
- Replacement parts and repair services (excluding the compressor): Available for one (1) year after purchase and not available after that period.
- Replacement parts and repair services for the compressor: Available for five (5) years after purchase and not available after that period.
- Information necessary for maintenance or repair: Available to consumers for a reasonable period.
Beyond the terms described above, Kwiik Konek does not warrant the availability of any replacement parts or any repair services necessary for the maintenance or repair of its products. This notice applies to all products manufactured, imported, advertised or sold by Kwiik Konek, unless expressly stipulated otherwise in writing.
Common issues
Before contacting our team, check whether your situation appears below.
The unit won't start
Check the circuit breaker and make sure the unit is being turned on via the remote control.
The connection cap is hard to close
Watch the dedicated video above: a specific technique is required to close it correctly.
The unit heats or cools poorly
Clean the indoor filters and make sure the outdoor unit is not obstructed.
The remote control is unresponsive
Replace the batteries and reset the unit by switching off the circuit breaker for 30 seconds.
Get help
Depending on your situation, here is the best way to get help.
Our team responds within 48 business hours. Have your model (12,000 or 18,000 BTU) and year of purchase on hand.